We accept vector files of any format for laser cutting, the laser cutter can only recognise vector files as it needs to use the lines contained in the file to do it’s thing. There are many programs you can use to create a vector file – illustrator, inkscape, autocad, draft sight, corel draw etc. File types we can read include PDF or AI (preferred), EPS, SVG, DXF, DWG.
We do need a vector file for quoting, otherwise we cannot get an accurate price for you, we have software that we use to work out the cut time (and therefore the price) and this software only accepts vector files.
In some cases for simple designs we can accept a drawing or JPG file and either charge you to re-draw it to a vector file or quote from the jpg.
We have a selection of simple shapes we can cut without you needing to supply a vector file. They can be cut at any size from any material.
Our laser cutting services are priced according to the time it takes to cut on the machine + the material cost, each file will be different so please send through your vector file for a quote.
No sorry we cannot – we need some kind of file to estimate cutting times and give you the price – even if it’s just a rough file that we can use with our software, otherwise we are just making up numbers and the quote will not be accurate.
Because each file is a different price we can’t estimate prices based on similar jobs we may have completed before, the best thing to do is just send us a file (even if rough) it will give you a good base price to work with.
Yes you can! Prices for a one off sample piece cost contact us.
Yes we can customize as customer request size and design. Contact us.
We accept payments by Paypal and direct deposit and credit cards. Details will be on your invoice.
All orders must be paid for before production starts, sorry we don’t have accounts. If this is a major problem, please get in contact us.
Our maximum cut size is 900 x 600mm. However, we can do some extended joint design, contact us.
Our thickest material at the moment is 19mm lightweight pinewood. 20mm acrylic , More thickness contacts us.
In some cases we can etch both sides of the sheet but the problem is it will almost double the cost of your job as it takes twice as long, it’s also sometimes hard to line up 100% so we would only offer this to approved designs.
Yes and no.
Our laser machines can engrave on anodized metal and painted metal directly.
But it cannot engrave on bare metal directly. (This laser can only engrave on a few parts of bare metals directly by using the HR attachment at a very low speed)
If you need to engrave on bare metal, we would suggest you to use thermark spray.
We didn’t test for engraving photos on metal with Thermark before,
and according to our experience, we think it should be not so good,
as you know metal become black after engrave with laser,
for engraving word, logo and simple pattern, it’s good to see it clear,
however, for engraving photos, I am afraid it’s hard to get a gray scale photo.
yes, any communications should be fine, we will contact back as soon as possible
Yes, you can book an appointments and visiting our office.
We are based in Perth, Australia.
Yes , if you are locally , pickup service available.
Usually all jobs will be completed and in the post within 24 hours of us receiving payment. However this does depend on the size of the job and how much we have on at the time. If you have a tight deadline, let us know and we’ll do our best to rush things through for you.
we will be shipping international shipping costs, but international shipping cost applicable.
Shipping within Australia is based on weight and size. We try to fit all jobs into express post satchels to save on cost. We can quote shipping costs when you submit your job to us. Other sizes/weights will be quoted job by job.
We prefer to use express post for our delivery method, because it has tracking and will arrive overnight in most places. We can also send larger/heavier jobs by courier to help save you money.